First Response

Rate each statement honestly based on your school's current situation.

Q1.When a new enquiry arrives, is there a designated person responsible for responding?

Q2.Is there a defined response-time standard that the school consistently meets?

Q3.Is the first response warm, personalised and includes a clear next step?

Q4.Is each new enquiry logged into a centralised record immediately upon receipt?

Q5.Does your first-response process remain consistent regardless of who handles the enquiry?

Please answer all questions in this section to continue.